New Hope Bay Director of Operations, John Czarnecki on challenges he has seen in the Assisted Living Industry that effects resident care.
“Assisted Living Communities across the country have a 40% turnover rate with their care staff. It becomes scary when you’re operating an assisted living community and you look at those national statistics. What New Hope Bay has done is really create an operational structure to support those key staff who do the daily resident care support that is needed to have quality care. It starts with good, competent, experienced managers, leaders who are there to create an environment where staff enjoy coming to work, they motivate the staff, they help them reach their full potential and make them feel like they matter because quite frankly they do.”
Director of Operations, John Czarnecki